ORDERING AND PAYMENT INFORMATION

• Please ensure that you have selected the correct item, size and quantity, before checking out
• Sizing charts are available for every apparel on our website. Sizing charts indicates the measurements of the apparel
• We will not be able to amend your orders once the order has been confirmed, and we will not allow any refund or exchanges if wrong items / sizes were selected
• Once payment has been verified, orders will be shipped out within 1 working day
• Please ensure that all required information are provided during the payment process, to avoid any delays in shipping.
• We accept payment via Paypal, Visa, Mastercard, Online Bank Payment via Fast and Secure Transfer (FAST), ATM Transfer or PayNow to our DBS account
• For Online Bank Payment / ATM Transfer / PayNow, you will be required to make payment within 12 hours. Please email us the proof of payment to hello@batique.sg
• After this stipulated time frame, your order will be cancelled and void, should we not receive your payment
• For any enquiries, please email us at hello@batique.sg and we will reply you within 1-2 working days

PAYNOW & ONLINE BANK PAYMENT

You may make a PayNow payment to 84918002 (Pandeka Group)

PRIVACY POLICY

• Protecting your personal and private information is a top priority to us
• Any information provided to us, will be kept strictly confidential
• We deserve the rights to change our terms and conditions, standard operating procedures and prices at any time without further notice

APPAREL CARE

• Please do take note that there is a tolerance of +/- 1 to 1.5 inches for all our apparels

LAUNDRY CARE

• When washing items for the first time, it is highly recommended to separate from other laundries. This is to prevent any running of colours onto other apparels
• Apparels with Batik prints should be washed individually and separately
• Do not spin dry items, to avoid any shrinkage or damage

ADDITIONAL INFORMATION

• Our online working days will be from Monday to Friday (office hours)
• Should your products arrive beyond the stipulated number of days, please email us at hello@batique.sg, and we will assist by lodging an enquiry with shipping partners
• We strive hard to bring our customers quality products and an excellent service, hence we are hopeful that our customers can return the favour, by communicating politely with the Batique Team.