EXCHANGE POLICIES

EXCHANGE POLICIES (SINGAPORE CUSTOMERS)
  • Please Whatsapp us at (+65) 8894 6084 if you have any exchange requests
  • We will only allow an exchange of size, which is subject to availability
  • We do not allow an exchange of designs or products
  • An exchange request can only be initiated within 5 days of receiving the products
  • Exchanges are allowed only for regular priced items
  • Strictly no exchanges allowed for items on Sale
  • When in contact with us, please indicate to us your order number, new preferred size and address
  • There will be an Exchange Fee of $6.90 for every exchange facilitated
  • The Exchange Fee shall be transferred via PayNow or Online Bank Transfer
  • The Exchange Fee is used to facilitate the delivery of the "new" sets of apparels & collection of the "old" sets of apparels
  • Upon successfully making the payment to us, we will have the "new" sets of apparels delivered to you within 3-5 working days
  • We will also arrange for our Team Member to collect the "old" sets of apparels
  • Please ensure that items to be exchanged are still in its original condition, unwashed and with the hang tag intact
  • To preserve and maintain the integrity and hygiene of our products, customers are allowed a single exchange for each product within an order.
  • Items which do not fulfil these criteria will rejected for exchange
  • For items with defects, please contact us at (+65) 8894 6084, and forward us pictures of the defects. We will assist you accordingly

 

ADJUSTMENTS FOR HARI RAYA

*Our online store will remain open during the festive period, however our online customer service platforms will not be available from 23 May 2020 to 25 May 2020

*Should you wish to receive your exchanged apparel before 24 May 2020 (1st Syawal), please submit an exchange request and make payment for the Exchange Fee before 11.59pm on 21 May 2020

*Any exchange requests after 11.59pm on 21 May 2020 will be attended to on 26 May 2020

*During the festive and pre-festive period (15 May 2020 to 29 May 2020) our Exchange Fee will be increased to $6.90 due to the increased fees charged by our private courier partners who are facilitating the exchange

 

EXCHANGE POLICIES (OVERSEAS CUSTOMERS)

At the moment, we do not have an exchange policy for our overseas customers. We urge you to check out our sizing charts before purchasing. Should you have any queries prior to purchasing, feel free to WhatsApp (+65 8894 6084) us.