• Please email us at admin@batique.sg if you have any exchange requests
• An exchange request can only be initiated within 5 days of receiving the products
• Exchanges can only be initiated for products that are not on sale
• We will only allow an exchange of size, which is subjected to availability
• Should the size to be exchanged for is unavailable you may choose a different apparel or design
• If there is a need to exchange to a different apparel of higher value, you will need to top up accordingly
• Please ensure that items to be exchanged are still in its original condition, unwashed and with the hang tag intact
• To preserve and maintain the integrity and hygiene of our products, customers are allowed a single exchange for each product within an order.
• Items which do not fulfil these criteria will be rejected for exchange
• You are required to mail the apparel that needs to be exchanged to us, preferably via registered mail, to avoid any dispute on lost mail
• We will accord a lead time of 7 days for the apparel to reach us, once you have agreed to request for an exchange
• Once we have received your mail and apparel, we will do a check before mailing out the new apparel to you
• We will not be able to facilitate an exchange if a request is made more than 5 days after receiving the apparels, or if the apparel reaches us more than 7 days after you have agreed to an exchange with us
• For items with defects, please email us at admin@batique.sg, and forward us pictures of the defects. We will assist you accordingly
• Please forward your mail to the following address;

Batique

My Mail Box : 888355

Singapore 919191

 

EXCHANGE POLICIES (OVERSEAS CUSTOMERS)

At the moment, we do not have an exchange policy for our overseas customers. We urge you to check out our sizing charts before purchasing. Should you have any queries prior to purchasing, feel free to email us at admin@batique.sg.