EXCHANGE POLICIES 2021

RAYA WAREHOUSE SALE EXCHANGE POLICIES
(SINGAPORE CUSTOMERS)
  • Please Whatsapp us at (+65) 8894 6084 if you have any exchange requests
  • An exchange request can only be initiated within 5 days of receiving the products
  • You may request for an exchange for items bought during the "Raya Warehouse Sale"
  • Exchanges can only be facilitated at our showroom
  • You may visit our showroom during our operating hours
  • We will only allow an exchange of size, which is subjected to availability
  • Should the size to be exchanged for is unavailable you may choose a different apparel or design
  • If there is a need to exchange to a different apparel of higher value, you will need to top up accordingly
  • Please ensure that items to be exchanged are still in its original condition, unwashed and with the hang tag intact
  • To preserve and maintain the integrity and hygiene of our products, customers are allowed a single exchange for each product within an order.
  • Items which do not fulfil these criteria will be rejected for exchange
  • For items with defects, please contact us at (+65) 8894 6084, and forward us pictures of the defects. We will assist you accordingly

 

EXCHANGE POLICIES (OVERSEAS CUSTOMERS)

At the moment, we do not have an exchange policy for our overseas customers. We urge you to check out our sizing charts before purchasing. Should you have any queries prior to purchasing, feel free to WhatsApp (+65 8894 6084) us.